Frequently Asked Questions
Everything you need to know about your Saint Valentine experience.
What materials are used in Saint Valentine jewellery?
We use high-quality materials including 925 sterling silver, 14k and 18k gold plating, and ethically sourced gemstones to ensure longevity and a premium finish.
How should I care for my jewellery?
To maintain the shine of your pieces, avoid contact with water, perfumes, and lotions. Store your jewellery in a cool, dry place, preferably in the provided Saint Valentine pouch.
What is your return policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings cannot be returned unless faulty.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days. International delivery times vary by location.
Do you offer a warranty on your pieces?
Yes, all Saint Valentine jewellery comes with a 6-month warranty covering manufacturing defects. This does not cover accidental damage or general wear and tear.
Can I track my shipment?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.