Returns & Exchanges

At Saint Valentine Jewellery, we want you to love your new pieces, which is why we offer a 30-day return window for a refund or store credit on all non-earring items. Please ensure all items are returned in their original condition and packaging to be eligible for a processing.

1

Initiate Your Return

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Package Your Items

Carefully place your jewellery in its original branded box and secure it within a padded mailer to prevent damage during transit.

3

Ship to Studio

Affix the provided shipping label or use a trackable postal service to send your package to our Sydney quality control team.

4

Receive Refund

Once our team inspects and approves your return, your refund or store credit will be processed within 5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing